Keep your enterprise systems running with ongoing support, bug fixes, and enhancements under a clear SLA. Fixed monthly, predictable.
We manage the work. You get the outcomes.
Critical and non-critical bugs triaged, prioritized, and resolved within agreed SLA response times.
Small feature additions, UI adjustments, and workflow improvements within the retainer scope.
Proactive health checks, uptime monitoring, and alerting on covered systems. Incidents routed and triaged per the agreed SLA.
Dependency updates and vulnerability fixes on the agreed cadence.
Database optimization, API response improvements, and infrastructure right-sizing as needed.
Summary of work done, issues resolved, system health, and recommendations for the next period.
No surprises. No hourly billing debates.
We agree on what systems are covered, SLA response times, and the hours/scope included monthly.
One predictable invoice per month. No timesheets to sign off. No arguments about hours.
You report issues, we triage, prioritize, and resolve. You focus on your business, we handle the tech.
Monthly summary of work done, system health, and recommendations. Adjust scope as your needs evolve.
Budget with confidence. Same fee every month.
Response and resolution times agreed upfront.
No need to supervise the work. We triage, prioritise, and resolve within the agreed SLA.
Long enough to build deep system knowledge.
We track internally. You just review the monthly report.
Need more capacity? Upgrade the retainer. No renegotiation.
Tell us what systems need coverage and we'll put together a retainer proposal.